As The Hewitt Centre is an out-patients department with many people attending each week, having a named nurse will mean that a member of the nursing staff will spend time with you at your clinic appointment. You will get to know most of the nursing staff during your treatment and any of them will be able to help you or answer any questions that you may wish to ask. But if you are very worried or upset by something, you can ask to speak to your named nurse if you wish. If on duty, your named nurse will always try to respond to your request. Occasionally this may not be possible.

In order to achieve the named nurse approach and contribute toward quality care, the nursing staff of the Unit have taken the following action:-

1. Photographs and names of all the nursing staff working on the Unit are displayed in the waiting room.
2. All nursing staff in the Unit have name badges with their forenames on which they will wear whilst on duty.
3. The nursing staff will introduce themselves to you when you come into contact with them for the first time.
4. One nurse is allocated to co-ordinate each clinic held on the Unit
5. The name of the doctor and nurse involved with each clinic on the Unit will be displayed each day in the waiting room
6. During your first visit to the Unit, you will be introduced to your named nurse
7. If, for some reason, you are already attending the Unit and have not been allocated a named nurse, this will be done at a review-follow up clinic.
8. If your named nurse leaves the Unit you will be allocated another nurse.
9. If you choose to change your named nurse this will be organised by the senior nurse on duty
10. If your named nurse feels that another nurse would be better able to look after you this will be discussed with you

We hope that having a 'named nurse' will help to improve your visits to the Unit.